November 14, 2019
We aim to provide complete peace of mind
As a customer-centric brand, we wanted to extend our customers and our
dealer partners in Mumbai, with immediate support in the areas related to
after-sales, including replacement of parts, service and also insurance
claims.Source: ZigWheels. We have formed a cross functional task force at
Mercedes-Benz India, who will work on a war footing towards this.
It is our
utmost priority to get the customer vehicles back on the road, at the earliest.
Mercedes-Benz will be helping its affected customers by giving following
benefits: To assist its customers caught in the flood-like situation during
Mumbai rains, the German carmaker has come up with some really appreciable
measures.â€
Luxury cars are generally perceived to be quite expensive to maintain,
especially during such unfortunate occasions. Mercedes-Benz will be helping its
affected customers by giving following benefits:- Quick recovery of the affected
vehicle via Allianz Global- The two dealers in Mumbai will waive China ball bearings
Manufacturers off towing charges, if applicable, for cars recovered via
Allianz Global- Special discounts for spare parts- Shipment charges to be waived
for parts procured via air- Faster processing of insurance claims- Designated
teams at both dealerships for quicker turnaround time- Neighbouring dealers will
send trained technicians and provide additional workforce and spare parts to
help out both the dealers in Mumbai- Mercedes-Benz technical experts to
supervise dealersRoland Folger, managing director and CEO of Mercedes-Benz
India, said, "The sudden Mumbai floods was distressing and we hope the situation
normalises soon. In addition, Mercedes-Benz India has decided to procure the
required parts from Germany and Singapore by air and will not pass this extra
shipping cost to our customers.
We aim to provide complete peace of mind to the
customers round the clock with our benchmark service standards.The luxury
carmaker has taken a bunch of measures to ensure smooth repairs at its
workshops. Hence, this comes as a positive move from the German carmaker while
also reinstating customer’s faith in the brand
Posted by: wheelunit at
08:44 AM
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